FAQs

 

ORDER:

 

Why is an email address required when ordering?

Leaving an email will make the exchange of information between buyers and sellers more convenient. For example, order confirmation email, tracking number, or order changes such as shipping time, product quality problems, defective products, missing products…

Is my personal information secure when buying products from Blanchardpd? (When buying products from the shop, will my personal information be secure?)

Your personal information will be kept strictly confidential. We implement various security measures and make every effort to ensure the safety of your data on our systems. Users’ data is stored behind secure networks and can only be accessed by certain employees with special access to our systems.

How to cancel an order?

To cancel your order you need to email us as soon as possible (within 24 hours of placing your order)

How to track order schedules?

We will send the information as soon as the tracking number is available

How do I change my order information (What should I do when I need to change my order information?)

To change your order information you need to email us as soon as possible (within 24 hours of placing your order)

What should I do in case there are missing items in my order?

You need to take a photo of the package as proof and wait for the shop to check the order again. If it is our fault, we will resend the missing product to you.

 

PRODUCT:

I want to know more about the product, what should I do?

You can read the information in the product description. If you can not find the information you are looking for please contact us through email for further information.

Can I get a discount if I buy in bulk?

Depending on the occasion and for some of the products there will be discounts displayed when you click on the item

 

PAYMENT METHOD:

What payment methods are available?

You can proceed to pay via Paypal or Credit or Debit card

 

RETURNS & REFUNDS:

Can I get a refund when I cancel an order?

Yes, if you inform us about the canceled order within 24h after placing the order

Is it possible to return an item after receiving it?

No, because our products are printed on demand and each order will have its own SKU, returns will falsify the codes of new orders.

In which cases is product return applicable?

You will get a refund in case the item is damaged and the fault on our side. We will receive your case if accompanied by photos, videos as evidence and we only consider your case within 24 hours from the time you receive the product